EESI — Energy Efficiency Skills InstituteEnergy Efficiency Skills Institute
Students

Student handbook

The controlled Student Handbook is provided at enrolment and is available on request.

EESI · RTO 46127 · ABN 22 664 172 730

The controlled handbook issued at enrolment prevails.

About EESI

Energy Efficiency Skills Institute (EESI) is a Registered Training Organisation (RTO 46127). EESI delivers insulation, retrofit quality, safety and energy efficiency training in Australia. Assessment decisions are made independently on a competency basis by qualified assessors, regardless of who pays for or sponsors your training.

Course types and accreditation

The CII pathway (four NRT units + EEC001-IND) includes nationally recognised units of competency where listed; a separate Statement of Attainment is issued for each CPC unit assessed as competent. The pathway is not a single TGA qualification and no Statement of Attainment is issued for the pathway as a whole. EEC001-IND — Industry insulation retrofitting (non-accredited) is non-accredited industry training; a Certificate of Completion only, and no Statement of Attainment is issued for EEC001-IND. The Working at Heights industry course (WH-01) is non-accredited and does not issue a Statement of Attainment. CPCCCM2012 is assessed as a nationally recognised unit only within the CII pathway. First Aid (HLTAID011) is nationally recognised training. Asbestos Awareness is a non-nationally-recognised industry awareness course. The Insulation Installer CPD Refresher is an industry CPD/refresher course and is not nationally recognised VET.

Where training is delivered

Delivery locations are course-specific. EESI does not claim the same delivery coverage for every course.

  • CII pathway — nationally recognised units (CPCCWHS2001, CPCCOM1015, CPCCCM2012, CPCCPB3014): delivered in NSW, QLD, SA, VIC and WA only. A separate Statement of Attainment is issued for each CPC unit assessed as competent. EEC001-IND is non-accredited industry content with no Statement of Attainment, and the pathway is not a single qualification.
  • First Aid (HLTAID011): delivered in NSW, VIC, QLD and ACT.
  • Working at Heights (WH-01) and other non-accredited industry training: delivered as advised at enrolment, including at sponsoring employer workplaces in notified jurisdictions. These are not nationally recognised and are not offered as five-state nationally recognised delivery.

Contact

EESI · RTO 46127 · ABN 22 664 172 730. 6 Facit Street, Hemmant QLD 4174, Australia. Training is also delivered at employer sites. Email info@eesi.edu.au, phone 1300 302 907, or use https://eesi.edu.au/contact.

Enrolment

Before enrolment you receive information about learning outcomes and units, delivery mode and location, duration, entry requirements, fees, charges and refunds, USI requirements, learner support, complaints and appeals, and expected conduct. Recognition of prior learning and credit transfer are not currently offered. A Unique Student Identifier is required before AQF certification can be issued. Enrolment is confirmed in writing once evidence and USI requirements are met. See enrolment information.

Fees and refunds

Where an employer or sponsoring organisation pays your fees, those fees are set out in your written fee offer and are not published on this website. You still receive the fees, payment terms and refund conditions in writing before you enrol. Refunds are paid to whoever paid the fees. Nothing in an employer arrangement limits your rights under the Australian Consumer Law.

Eligible students receive fees, payment terms and refund conditions in writing before they enrol. Refund arrangements are set out on the fees, charges & refunds page and refund requests are made in writing to info@eesi.edu.au. Refunds apply in defined circumstances including provider default. If you withdraw after commencement, any fee for training already delivered is based on the fee set out in your written fee offer or enrolment confirmation and the portion of training delivered. No administration fee applies to withdrawal. Australian Consumer Law consumer guarantees are not limited.

Unique Student Identifier (USI)

A USI is required for AQF certification from nationally recognised training. Create or find your USI at usi.gov.au.

Support and LLND

EESI provides reasonable support to help you complete your training, including language, literacy, numeracy and digital (LLND) considerations, reasonable adjustment where appropriate, and referral to external support services where relevant.

Training and assessment

Training is delivered in line with training package requirements. Assessment is competency-based and may include practical demonstration, written or oral questioning, workplace tasks and third-party reports. You will receive feedback and, where required, the opportunity for reassessment.

RPL and credit transfer

Recognition of prior learning and credit transfer are not currently offered. If these services become available, the price will be published and confirmed in writing before you incur any charge.

Re-issue of certification documents

Re-issue of certification documents: available on request by emailing info@eesi.edu.au. No fee applies. We will verify your identity before re-issuing.

Complaints and appeals

Complaints about any EESI service, and appeals about assessment judgements, are handled fairly and in writing. Try the internal process first. After the internal process is complete, students may escalate the matter to an appropriate external body, such as the consumer affairs or fair trading agency in your state or territory. Separately, ASQA regulates RTOs and can receive complaints about compliance with the Standards only where that falls within its remit; ASQA does not resolve individual student disputes and is not an advocate for either party. It does not guarantee personal outcomes. See complaints & appeals. You can also contact the National Training Complaints Hotline on 13 38 73.

Student conduct

Students are expected to act safely and respectfully, follow site and PPE requirements, submit their own work, and treat staff and other students without harassment or discrimination. Where a specific sanction may apply, students will be given an opportunity to respond. Any fee consequences are only as set out in the fees, charges & refunds policy and Australian Consumer Law.

Privacy

Personal information is handled in line with the Australian Privacy Principles. See the privacy policy.

Certification

Certification is issued within 30 calendar days of the learner being assessed as competent, provided EESI has a verified unique student identifier (USI).

Training recognition: Energy Efficiency Skills Institute is a Registered Training Organisation (RTO 46127). Nationally recognised training is delivered only where a course is listed as accredited or includes nationally recognised units of competency. Some short courses may be non-accredited industry training.