Frequently asked questions

The Certified Insulation Installer pathway combines four separately assessed NRT units with EEC001-IND — Industry insulation retrofitting (non-accredited). The pathway is not one TGA qualification, and a separate Statement of Attainment is issued for each NRT unit assessed as competent. Enrolment is currently open to employees of Energy Efficiency Group (EEG) only. Anyone else can register their interest.

A White Card (general construction induction) is required to work on Australian construction sites. EESI does not issue White Cards. The Certified Insulation Installer pathway includes four separately assessed NRT units plus EEC001-IND — Industry insulation retrofitting (non-accredited), but it does not replace the White Card required for site access.

No. Our entry-level training is designed for people with no insulation experience, as well as trade workers moving across from other parts of construction.

The duration and schedule of the CII pathway are confirmed in your written fee offer.

Enrolment is currently limited to employees of Energy Efficiency Group (EEG). It is not an open public intake. If you'd like to hear about future courses, register your interest using our enquiry form. Eligible students need their personal details and a Unique Student Identifier (USI), and our training team confirms places and scheduled dates by email.

A Unique Student Identifier is a free number required by law for anyone undertaking nationally recognised training in Australia. You can create one at usi.gov.au in a few minutes — you'll need a form of ID such as a driver licence or passport.

Eligible students receive fees and payment terms in writing before they enrol.

Yes, in the circumstances set out in our Fees, Charges & Refunds Policy, including withdrawal before your course starts and provider default. No administration fee applies to withdrawal. Full details are on the Fees, Charges & Refunds page.

Nationally recognised CII units are delivered only in NSW, QLD, SA, VIC and WA. First Aid (HLTAID011) is delivered in NSW, VIC, QLD and ACT. Non-accredited industry courses are delivered Australia-wide, including Brisbane, Sydney, Melbourne, Perth and regional locations. Future group training may be delivered at your site or a nominated venue.

Assessment combines written or verbal knowledge questions with observed practical tasks. Your trainer explains the requirements before assessment begins, and reasonable adjustment is available where it does not compromise the standard.

Photo identification, your USI, enclosed safety footwear and appropriate work clothing. Any additional PPE or equipment required for a specific course is confirmed in your enrolment email.

Recognition of Prior Learning (RPL) and credit transfer are not currently offered. If they become available, the price and evidence requirements will be published and confirmed in writing before you incur any charges.

For courses containing nationally recognised units, successful participants receive a Statement of Attainment issued by Energy Efficiency Skills Institute (RTO 46127). Non-accredited industry training is issued with an EESI Certificate of Completion.

EESI is a Registered Training Organisation (RTO 46127). Nationally recognised training is delivered only for units listed on the relevant course page. The CII pathway contains four separately assessed NRT units plus EEC001-IND — Industry insulation retrofitting (non-accredited), while First Aid (HLTAID011) is nationally recognised. Other products are labelled according to their status.

EESI delivers the training. EEC Certified is a separate industry body that issues the industry credential. Completing EESI training does not itself mean EEC certification has been issued.

Statements of Attainment do not expire, but some units — first aid in particular — have industry-recommended refresh periods. Industry accreditation schemes also require ongoing CPD, which our CPD Refresher Course is designed to cover.

Complete the CPD points required by your accreditation scheme each period. The Insulation Installer CPD Refresher Course is designed to help you work towards your CPD requirements.

EESI is not currently taking group bookings from other organisations. Register your interest and we'll contact you if places become available.

EESI's training is designed to support program delivery organisations, housing bodies and industry in building consistent installer capability. EESI is not currently taking group bookings from other organisations, but you can register your organisation's interest.

Our training team provides language, literacy and numeracy support, reasonable adjustment and general student support throughout your course. Let us know at enrolment so we can plan the right assistance.

EESI has a documented complaints and appeals process. Submit your complaint or appeal in writing to info@eesi.edu.au and we will acknowledge and progress it in line with our published policy. If you are not satisfied with the outcome, you can refer your complaint to an appropriate external body, such as the consumer affairs or fair trading agency in your state or territory. You can also contact the National Training Complaints Hotline on 13 38 73.

EESI collects only the information required to deliver and report training, and handles it in line with the Privacy Act and our privacy policy. Nationally recognised training data is reported to the National Centre for Vocational Education Research (NCVER) and, where the law requires it, government bodies such as the Australian Skills Quality Authority (ASQA) and the Student Identifiers Registrar.