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How fees are published and protected, and how refunds are considered.
Status:
DRAFT v0.1 — Lovable page copy · Approver: Devin
This page is a draft. The final version awaits compliance approval before publication.
EESI · RTO 46127 · ABN 22 664 172 730 · info@eesi.edu.au
Fees are published before enrolment. Current published fees are listed on the course fees page and confirmed in your enrolment confirmation.
Individual prepaid fees for the same VET course will not exceed $1,500 at any time. Payments are staged where a course fee is higher.
Nothing on this page limits your consumer guarantees under the Australian Consumer Law. Where an unsolicited consumer agreement applies, a mandatory cooling-off period of 10 business days applies. Any additional voluntary cooling-off period for online enrolments will be stated in your enrolment confirmation if offered.
If EESI cancels a course and cannot offer you a suitable alternative, you may receive an equivalent course at no extra cost, or a refund of prepaid fees for services not delivered. Refund timing and method will be stated in your enrolment confirmation.
Withdrawal after commencement may attract a proportionate fee for training already delivered, calculated as the published course fee multiplied by the portion of the course delivered. The exact calculation is set out in your enrolment confirmation.
No other withdrawal charges apply.
Refund requests are made in writing to info@eesi.edu.au.
Fee and refund complaints are handled through our complaints and appeals process.
Issued by EESI · RTO 46127 · ABN 22 664 172 730.
All fees in AUD.
Training recognition: Energy Efficiency Skills Institute is a Registered Training Organisation (RTO 46127). Nationally recognised training is delivered only where a course is listed as accredited or includes nationally recognised units of competency. Some short courses may be non-accredited industry training.
